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Service Level


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Rapid account: Luxint 66
לפני 5 חודשים

I’ve been using the service for a few months with no issues but a few hours ago the JS calls started giving a 500 error. It’s the same if I test in the playground. The error is…

“listen EADDRINUSE: address already in use ::”

My site is virtually dead until I can get this resolved so I’d appreciate your attention on this matter ASAP.



Rapid account: Restyler
restyler Commented לפני 5 חודשים

I apologize for delays in response, the /scrape-js endpoint is now back online. My monitoring for /scrape-js is not perfect and I will think how I can improve it, as ScrapeNinja reliability monitoring is mostly focused on /scrape endpoint now (for historical reasons) which is located on different cloud instances.

Rapid account: Tahirafridi
tahirafridi Commented לפני 5 חודשים

same with me, it looks like the support team is on vacations, its been 24 hours + they do not respond to my email and as well here in the community.

Rapid account: Ederso 13
ederso13 Commented לפני 5 חודשים

I spent the ast few hours looking into this too. I though it was a problem on my side

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