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How do you handle your service user's annoying behaviors?

il y a 7 ans

I’m a PhD student at the Univ. of Colorado and I’m doing research on cloud computing and services. I am trying to understand some operational aspects of running a web service. To some degree, I understand the clear malicious attacks and protections against them. My question is: what are some non-malicious activities coming from your users (who are using your service) that you have experienced that are annoying or even affected your service (e.g., a user sending malformed requests, overwhelming your resources)?

Did you have to do something about it (even pre-emptively), and if so what (blocking user? sending warning to users? etc)

Thanks a lot,

murad.kablan commented il y a 7 ans

Thanks for your reply. Do you keep track of the source who caused you the problem, such as IP, to block it for example?

blaazetech commented il y a 7 ans

its quite simple, one is limit throttling and other are variable analysis approach where we look for patterns and then take necessary controlling methods to prevent it happening again.

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