We have paid the PRO plan before subscribing the API. When we try to subscribe the API, it says add team and asks us to pay. Could you please assist us in subscribing the API for our organization account.
As I see in the logs, you tried to switch from the PRO plan to the ULTRA plan for the Directions API. This is correct?. But the payment status is “pending”.
I also see that you are already subscribed to the Matrix API (PRO plan).
चर्चा में शामिल हों - नीचे टिप्पणी जोड़ें:
नई टिप्पणियाँ पोस्ट करने के लिए लॉग इन / साइनअप करें
I haven’t received any response from the RapidAPI Support, but everything is working now.
Thank you for your patience and understanding.
Sorry, no updates yet.
Unfortunately, RapidAPI support working hours:
Monday to Friday, 9:00 AM to 5:00 PM PST
Now: 05:28
Any updates on the issue team.
I sent a request to the Rapidapi support. I’ll let you know as soon as I get an answer.
Yes, when I try to make any request it’s throwing
{
“message”: “You are not subscribed to this API.”
}.
Could you please check this. This is an high level priority issue.
Can you make any requests to the API?
Yes, we have subscribed to Matrix PRO but It’s not visible in the dashboard page. We can’t track them
As I see in the logs, you tried to switch from the PRO plan to the ULTRA plan for the Directions API. This is correct?. But the payment status is “pending”.
I also see that you are already subscribed to the Matrix API (PRO plan).