Query on Usage and Billing.

Question

We have paid the PRO plan before subscribing the API. When we try to subscribe the API, it says add team and asks us to pay. Could you please assist us in subscribing the API for our organization account.

TrueWay Team · Answer

I haven't received any response from the RapidAPI Support, but everything is working now.
Thank you for your patience and understanding.

TrueWay Team · Answer

Sorry, no updates yet.
Unfortunately, RapidAPI support working hours:
Monday to Friday, 9:00 AM to 5:00 PM PST
Now: 05:28

DhodrajSundaram · Answer

Any updates on the issue team.

TrueWay Team · Answer

I sent a request to the Rapidapi support. I'll let you know as soon as I get an answer.

DhodrajSundaram · Answer

Yes, when I try to make any request it's throwing 
{
    "message": "You are not subscribed to this API."
}.

Could you please check this. This is an high level priority issue.

TrueWay Team · Answer

Can you make any requests to the API?

DhodrajSundaram · Answer

Yes, we have subscribed to Matrix PRO but It's not visible in the dashboard page. We can't track them

TrueWay Team · Answer

As I see in the logs, you tried to switch from the PRO plan to the ULTRA plan for the Directions API. This is correct?. But the payment status is "pending".
I also see that you are already subscribed to the Matrix API (PRO plan).

TrueWay Matrix

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Query on Usage and Billing.