Hi Team,

We still haven’t received any response. Please revert as soon as possible.

Thank you.

You can also try here: https://support.rapidapi.com/
If you need any help from our side, we are always ready to assist.

Hi Trueway Team,

We have accepted the invitation, but we are currently facing issues with the payment process. Therefore, we kindly request the payment links to proceed with the payment. We are actively attempting to reach out to the RapidAPI team regarding this matter.

Hi Dhodraj,

Your invitation is still valid. You will find your private plan CUSTOM-300K on the pricing page. Just subscribe to this plan.

Best regards,
TrueWay Team

Greetings, RapidAPI team!

Please provide the payment link for our Trueway Geocoding Custom Plan as soon as possible.

I’m sorry that you’ve encountered issues again.
The delay in response from the RapidAPI team is most likely due to the time difference.
I see that the monthly payment for the ULTRA standard plan, which was supposed to be processed yesterday at 18:51 UTC, was declined.
Unfortunately, we cannot fix this on our end.
Thank you for your patience.

Hi Dhodraj,

Your invitation is still valid. You will find your private plan CUSTOM-300K on the pricing page. Just subscribe to this plan.
Payments are managed by RapidAPI. We cannot influence this. If you have problems with payment, please contact RapidAPI support. We, for our part, will also ask them to help you.

Regards

We’ve raised a ticket for asking refund or swapping plans, we’ll confirm the custom subscription after their response to our ticket.

You are currently subscribed to the TrueWay Directions API PRO Plan. But earlier, you apparently made a $99 payment for the ULTRA plan by mistake. This payment was initially declined, but a few days later changed the status to “paid”. If you actually made this payment, you can ask RapidAPI for a refund. We will approve the refund.
You are currently already subscribed to TrueWay Geocoding API ULTRA Plan. But as we said earlier, you can upgrade to a custom plan CUSTOM-300K. It’s best to do so today before the standard ULTRA plan’s monthly fees are charged.

We already have paid for Trueway Directions ULTRA & PRO plans. We need to swap the ULTRA plan from Trueway Directions to Trueway Geo-coding. Could you please help us with this.