logo image not found error

Question

I uploaded around 5 image for our use case 4 months back.Eg 613d08787d51749deb3930709426bc36ce6b0568.svg

Suddenly from friday its giving following error:
{“errorCode”:5,“errorMessage”:“Image is not existing”}

I an see this is happening for others as well. Could you please let us know the reason behind it? It is affecting our production environment. For now uploading a new one fixed it but will the same problem arise again?

Thanks
Vipin

Vipin Gopinath · Answer

But is it applicable for all images? Few images which were uploaded months back works still. why is it like this?

Support User · Answer

So does this mean we have to upload our logo every 24 hours now?

qrcode-monkey · Answer

Hello,
If you get errorCode 5 your uploaded image got deleted from the cache. Try to upload it again or use a image URL to avoid those issues. Please note that the upload cache is limited to 24 hours now. We kept the images for way longer than we planned to.

Custom QR Code with Logo

9.8 / 10

696ms

98%

N/A

logo image not found error