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Discussions

14
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Hi Mark, You can cancel your subscription yourself on the Mashape web site. Please let us know if you have any problems and thank you for using our service! Best regards, The WorldTime.io Team mar 9:23 18/8/15
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Hi Oleg, We are pleased to hear that you discovered the cause of this issue and hope that you were able to remedy that situation from occurring again. Regarding your questions, there is a flat-rate fee for each service tier regardless of the number of requests (i.e. your quota) you use. So for example you pay an upfront fee depending on the API package you subscribe to and then you are required to pay any overage fees beyond the agreed requests limit at the rate also provided when signing up. If you need additional requests then you can choose to either upgrade to a larger API subscription package OR pay the overage fees at the 'per request' rate shown during sign-up OR potentially create multiple separate API subscriptions and balance your requests between these these subscriptions. e.g. If you need 200,000 requests per months the most cost-effective option would be to create two separate API subscriptions and balance access to them equally from your own service infrastructure. > Could you say what means errors in your logs? Is it how often your service does not respond correctly to my requests? I'm not sure I understand your questions here. If you would like to discuss these issues further could you please open a new issue where we could discuss further? I'm closing this support ticket since the original issue seems to have been identified and resolved on your side. Best regards, World Time Engine Support Services ven 9:59 27/3/15
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Hi Oleg, We are pleased to hear that you discovered the cause of this issue and hope that you were able to remedy that situation from occurring again. Regarding your questions, there is a flat-rate fee for each service tier regardless of the number of requests (i.e. your quota) you use. So for example you pay an upfront fee depending on the API package you subscribe to and then you are required to pay any overage fees beyond the agreed requests limit at the rate also provided when signing up. If you need additional requests then you can choose to either upgrade to a larger API subscription package OR pay the overage fees at the 'per request' rate shown during sign-up OR potentially create multiple separate API subscriptions and balance your requests between these these subscriptions. e.g. If you need 200,000 requests per months the most cost-effective option would be to create two separate API subscriptions and balance access to them equally from your own service infrastructure. > Could you say what means errors in your logs? Is it how often your service does not respond correctly to my requests? I'm not sure I understand your questions here. If you would like to discuss these issues further could you please open a new issue where we could discuss further? I'm closing this support ticket since the original issue seems to have been identified and resolved on your side. Best regards, World Time Engine Support Services ven 9:59 27/3/15
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Hi Oleg, We are pleased to hear that you discovered the cause of this issue and hope that you were able to remedy that situation from occurring again. Regarding your questions, there is a flat-rate fee for each service tier regardless of the number of requests (i.e. your quota) you use. So for example you pay an upfront fee depending on the API package you subscribe to and then you are required to pay any overage fees beyond the agreed requests limit at the rate also provided when signing up. If you need additional requests then you can choose to either upgrade to a larger API subscription package OR pay the overage fees at the 'per request' rate shown during sign-up OR potentially create multiple separate API subscriptions and balance your requests between these these subscriptions. e.g. If you need 200,000 requests per months the most cost-effective option would be to create two separate API subscriptions and balance access to them equally from your own service infrastructure. > Could you say what means errors in your logs? Is it how often your service does not respond correctly to my requests? I'm not sure I understand your questions here. If you would like to discuss these issues further could you please open a new issue where we could discuss further? I'm closing this support ticket since the original issue seems to have been identified and resolved on your side. Best regards, World Time Engine Support Services ven 9:59 27/3/15
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We have been experiencing a general outage of our database servers due to maintenance at our data center. This outage continues but we have now been able to restore database services elsewhere and the API should now be functioning as normal. ven 11:21 30/1/15
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The first 2000 queries a month are free. If you use more queries you will be billed at a rate of $0.0008 (USD) per API request at the end of every month. gio 9:46 15/1/15