Freshdesk

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Freshdesk API Documentation

Manage customer support tickets, agents and monitoring.

View API Details
POSTaddNoteToTicket
POSTcreateComment
POSTcreateCompany
POSTcreateContact
POSTcreateForum
POSTcreateForumCategory
POSTcreateGroup
POSTcreateSolutionArticle
POSTcreateSolutionCategory
POSTcreateSolutionFolder
POSTcreateTicket
POSTcreateTimeEntry
POSTcreateTopic
POSTcreateTranslatedSolutionArticle
POSTcreateTranslatedSolutionCategory
POSTcreateTranslatedSolutionFolder
POSTdeleteAgent
POSTdeleteComment
POSTdeleteCompany
POSTdeleteCompanyDomains
POSTdeleteContact
POSTdeleteForum
POSTdeleteForumCategory
POSTdeleteGroup
POSTdeleteSolutionArticle
POSTdeleteSolutionCategory
POSTdeleteSolutionFolder
POSTdeleteTicket
POSTdeleteTimeEntry
POSTdeleteTopic
POSTgetAllAgents
POSTgetAllCompanies
POSTgetAllCompanyFields
POSTgetAllContactFields
POSTgetAllForumCategories
POSTgetAllForumsFromCategory
POSTgetAllGroups
POSTgetAllRoles
POSTgetAllSolutionArticles
POSTgetAllSolutionCategories
POSTgetAllSolutionFolders
POSTgetAllSurveys
POSTgetAllTicketFields
POSTgetAllTickets
POSTgetAllTimeEntries
POSTgetByTicketTimeEntry
POSTgetContacts
POSTgetCurrentlyAgent
POSTgetForum
POSTgetForumCategory
POSTgetGroup
POSTgetMonitorStatusForForum
POSTgetMonitorStatusForTopic
POSTgetSingleAgent
POSTgetSingleCompany
POSTgetSingleContact
POSTgetSingleRole
POSTgetSingleTicket
POSTgetSingleTopic
POSTgetSolutionArticle
POSTgetSolutionCategory
POSTgetSolutionFolder
POSTgetTicketConversations
POSTgetUserMonitoredTopic
POSTmakeAgent
POSTmonitorForum
POSTmonitorTopic
POSTrestoreTicket
POSTtoggleTimer
POSTunMonitorForum
POSTunMonitorTopic
POSTupdateAgent
POSTupdateAvatar
POSTupdateComment
POSTupdateCompany
POSTupdateContact
POSTupdateForum
POSTupdateForumCategory
POSTupdateGroup
POSTupdateSolutionArticle
POSTupdateSolutionCategory
POSTupdateSolutionFolder
POSTupdateTicket
POSTupdateTimeEntry
POSTupdateTopic
POSTaddNoteToTicket

Add Note to Ticket

Header Parameters
X-RapidAPI-HostSTRING
REQUIRED
X-RapidAPI-KeySTRING
REQUIRED
Required Parameters
apiKeyCREDENTIALS
REQUIREDApi Key
ticketIdNUMBER
REQUIREDTicket ID
domainCREDENTIALS
REQUIREDDomain in freshdesk.com service. Example: your-company.freshdesk.com
bodySTRING
REQUIREDContent of the note in HTML
Optional Parameters
attachmentsLIST
OPTIONALAttachments associated with the note. The total size of all of a ticket's attachments cannot exceed 15MB.
notifyEmailsLIST
OPTIONALEmail addresses of agents/users who need to be notified about this note
incomingBOOLEAN
OPTIONALSet to true if a particular note should appear as being created from outside (i.e., not through web portal). The default value is false
userIdNUMBER
OPTIONALID of the agent/user who is adding the note
privateBOOLEAN
OPTIONALSet to true if the note is private. The default value is true.
Code Snippet
Install SDK
Response ExampleSchema

Install SDK for (Node.js)Unirest

OAuth2 Authentication
Client ID
Client Secret
OAuth2 Authentication