Closing this as this was moved to another support channel.

Our wait for timeout was 2secs, we had to extend to 4 secs otherwise it was timing out.

Thanks for reaching out. We are investigating the issue and will send an update on the email thread.

Everything is operational on our side, servers have been running without any interruption.

I sent a follow up email to Rapid API to ask if they can check that all of their proxies are operational.