Hi!

I’ve paid for the service, it looks ok within RapidAPI.com, but I can see the following problem/issue…

Don’t know how to get if fixed, please help!

{
“reference_id”: “363C9A90E5C4051C930045E6CCC5D588”,
“external_id”: null,
“status”: {
“updated_on”: “2024-04-28T21:37:27.936853Z”,
“code”: 10011,
“description”: “This product is not enabled for this CustomerID.”
}
}

Here is also a responce from Telesign support:

Hi,

The generated error: “This product is not enabled for this CustomerID.” refers to your Telesign account not having a specific product enabled.

I have manually checked both your email marlen.nemitullaev@gmail.com and the ReferenceID you shared, however we have no records on our end.

If you have subscribed to Telesgin via a third-party source, I would advise you to engage them directly in order to troubleshoot the issue further.

Kindest regards,

Telesign Customer Support Team

support@telesign.com
1.310.740.9700 (Ext. 3) or 1.800.850.3485 (Ext. 3)