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GRATIS CON POSSIBILITÀ DI UPGRADE
Da Serply | Aggiornamento 2 months ago | Data
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Seeing a spike in latency

Rapid account: Rajtrustlab
rajtrustlab
a year ago

Hello - I wanted to report that we’re seeing a spike in latency, both from the client-side, and also in our rapid dashboard (server-side). This is causing some service-degredation on our side. Is this a known issue / being worked on?

Also in general, we’ve noticed a general increase in latencies starting around 1/13/2023 (and we can also confirm this in our Rapid API dashboard). Is this a known issue?

Thanks!

Rapid account: Serply
Serply Commented a year ago

Thanks for reporting this issue.

After looking at the logs around the 2023/01/13 we saw that our load balancers was misconfigured during an update. If you were using X-Proxy-Location header it was not properly routing the traffic through the proxy causing extra latency. Our developers are updating the configurations right now.

Sorry for the service-degradation. Please let us know if the issue continues.

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