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Question

Hi Team,

Our API requests have exceeded their quota, leading to a block from your end. Please charge an overage fee for this and re-subscribe to the API again.

TrueWay Team · Answer

I sent a request to RapidAPI support again...

TrueWay Team · Answer

I'm sorry, but we cannot manage subscriptions from our end. Only RapidAPI can do that. Moreover, this is an exceptional situation where you ended up subscribed to two plans simultaneously. RapidAPI should address this issue and make the necessary corrections.

DhodrajSundaram · Answer

We're okay with the $99 plan, so cancel the request of $49 plan. And please do resubscribe the API ASAP.

TrueWay Team · Answer

Hi Dhodraj,

We never block our plans when the quota is exceeded. In your case, the likely reason is the same issue that occurred before: due to some glitch with RapidAPI, you ended up being subscribed to both the PRO and ULTRA plans simultaneously. On May 24th, 2023, you were charged for the ULTRA plan, and on May 31st, the payment for the PRO plan was requested. Currently, the status of this payment is displayed as "Pending". Additionally, your account doesn't appear in the list of paid users for some reason. I have already sent three support requests to RapidAPI, but I haven't received a response. Obviously, the problem persists. I would advise you to change your account. I apologize, but there is nothing we can do from our side.

Best regards,
TrueWay Team

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