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By OpenWeb Ninja | Updated 3 days ago | eCommerce
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Product Details values in null

Rapid account: Ferke Commerce
FerkeCommerce
13 days ago

Hello there,

Sometimes the Product Details endpoint returns the information in null, a subsequent search returns it correctly, why does it sometimes return null?

https://ibb.co/6XTKxNt

Rapid account: Letscrape 6 B R Ba 3 Qgu O 5
letscrape-6bRBa3QguO5 Commented 13 days ago

Awesome! Just let me know if you ever see it again or in case you experience any issue.

Rapid account: Ferke Commerce
FerkeCommerce Commented 13 days ago

Thanks for your help, i see everything correct

Rapid account: Letscrape 6 B R Ba 3 Qgu O 5
letscrape-6bRBa3QguO5 Commented 13 days ago

There was a captcha issue that should be resolved now, I am not able to reproduce it anymore. Do you still see the issue?

Rapid account: Ferke Commerce
FerkeCommerce Commented 13 days ago

Yes it still happens to me with some products, example:

The first Product Details:
request_id:"d9e0360f-9d88-41b5-8eaa-0f925c786057"
https://ibb.co/2gg1B6q
The second Product Details:
request_id:"b781d961-cc44-41b9-9715-fa8e48a9d136"
https://ibb.co/ChJ0yHn

Rapid account: Letscrape 6 B R Ba 3 Qgu O 5
letscrape-6bRBa3QguO5 Commented 13 days ago

Thanks. There was indeed another glitch in the last fix, I fixed that now. Does it still happen to you now?

Rapid account: Ferke Commerce
FerkeCommerce Commented 13 days ago

Its all about Product Details.

The first Product Details:
request_id: "6dc103b2-4bda-4587-8c06-a9098705d999"
The second Product Details:
request_id: “13facde9-b50d-445e-8d6d-2df133dc7e86”

Rapid account: Letscrape 6 B R Ba 3 Qgu O 5
letscrape-6bRBa3QguO5 Commented 13 days ago

I see… I was previously looking at the Product Details endpoint only, not Search. Do you perhaps have the request ID of a Search request that has this condition (the previous screenshot had it - I used it to look at the issue in logs)?

Rapid account: Ferke Commerce
FerkeCommerce Commented 13 days ago

It keeps happening to me with some random products.

The first search results in null:
https://ibb.co/RQNHWVK
The second search all correct:
https://ibb.co/Qvb6TYJ

It is failing with the first search, the second already brings the information well. (Only with some products)

Rapid account: Letscrape 6 B R Ba 3 Qgu O 5
letscrape-6bRBa3QguO5 Commented 13 days ago

Hi there,

Thanks for your message.

I identified an error according to the logs of the request in the attached screenshot and fixed it. Hopefully this is it (I wasn’t able to reproduce the issue). Please let me know if you see this again.

Thank you,
Adam @ OpenWeb Ninja

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