Ok thank you for your help

Hello,

I do not have the opportunity to unsubscribe. Send an email to support it will do for you I think.

Hi,

I am trying to unsubscribe but I don’t see any possibility how to do this.
Nowhere is a unsubscribe button.

Could you explain to me how to unsubscribe? Or are you authorized to unsubscribe me?

Hi,

Here is the answer from the support:

Can you tell him/her that in order to upgrade a subscription plan he/she needs to unsubscribe from their currently plan first otherwise the error message will prompt.

Hello,

I send an email to support mashape who explains the situation, and know how to solve it. This may be because you have exceeded the authorized quota of the free version.

I will get back to you quickly.

Hi gaudinjeremy,

thank you for your quick response.
Can you explain where I can unsubscribe?
I can’t find this.

Wessel

Hello,

Did you try to unsubscribe from the free plan before registering to the desired plan?

It’s weird because another user subscribed to the free plan before subscribing to the ultra plan and he did not have this problem.