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הירשם

Telize

שולם
על ידי Frederic Cambus | מְעוּדכָּן 19 days ago | Location
פּוֹפּוּלָרִיוּת

9.8 / 10

חֶבִיוֹן

83ms

רמת שירות

100%

Health Check

N/A

חזרה לכל הדיונים

Pricing plan

Rapid account: Pablovezgz
pablovezgz
8 years ago

Hi!

I updated yesterday our credit card because we canceled the old one and you set the status of our account to PENDING and for example our TELIZE application stopped working. But, I couldn’t find where to force the payment again so, i stopped our subscription and make a new one.

What I don’t know, is if I did it well, and I want to confirm is that we have a plan active, and only one. Not two or zero, thanks!

Rapid account: Fcambus
fcambus Commented 8 years ago

Hi,

The billing side is handled by Mashape, so I have unfortunately no control over transactions. In case you have billing issues again in the future, please contact their support directly, they can be reached by e-mail at support@mashape.com.

If you used the same Mashape account to create the new subscription, everything should be good as there can
be only one active subscription per account.

Best regards.

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