Translate Plus
By
Sohail Ahmed |
Updated hace un mes |
Translation
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Getting 500, 429 errors from the api and slow response when no error
tsoxos
hace un año
Hello,
Please check the relevant errors i am getting from the api. Getting frequent 500 errors and 429. When no error occurs, most of the time the response is very slow.
Best regards
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Hi.
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Thanks
AiBit Translator
Hi tsoxos,
Thank you for getting back to us and providing an update on your experience. We are glad to hear that the service is now working fine for you.
We apologize for any inconvenience you may have experienced in the past and are grateful for your patience and understanding while we worked to resolve the issue.
If you encounter any errors or issues in the future, please do not hesitate to let us know so that we can investigate further and find a solution as soon as possible.
In addition, we would like to remind you that our website translateplus.io is also available for high-volume translation needs. We encourage you to try it out if you have a large volume of content that needs to be translated.
Thank you again for your support and for choosing our service. We are committed to providing you with the best possible experience.
Regards
Hello Sohail,
Earlier the behavior was as I described above, we use more than one accounts for your service, and most of the tests were done on another account. I can confirm that it now works fine.
Keep up the good work and thank you for the prompt reply.
Regards
Giannis
Hi tsoxos,
Thank you for bringing your concerns to our attention. After investigating the issue, we are pleased to inform you that there were no errors found in the 19 requests you made. We also confirmed that none of our customers experienced errors during this period.
Regarding the slow response times, we apologize for any inconvenience this may have caused. Our team is working diligently to optimize our system and improve response times for our customers. However, we are pleased to inform you that the response time for your requests was less than 500ms.
Please let us know if you have any further questions or concerns. We appreciate your patience and understanding as we work to provide you with the best service possible.
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Sohail Ahmed
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