TAOBAO TMALL 1688
By
Thammachet Asavathongkul |
Updated 2 mesi fa |
eCommerce
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Notice: API Unavailability Due to False Call Limit Exceedance
thammachet.asa
8 mesi fa
Dear Users,
We’ve identified an issue where an incorrect count of API calls is causing the API to become unusable. Our team is actively working to resolve this problem as quickly as possible.
What’s Happening:
The API falsely registers that the call limit has been exceeded, thereby rendering it unusable for subsequent requests.
Impact:
Users are unable to utilize the API as intended.
Status:
Under investigation. We’re prioritizing this issue for immediate resolution.
We apologize for any inconvenience and appreciate your patience as we work to rectify this situation.
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Dear admin-nFch1-cOM,
We sincerely apologize for any inconvenience caused by the “Number of calls exceeded” error you’ve encountered with our API. We understand the critical nature of uninterrupted service.
To clarify, this error message is generated when an overall API call threshold is reached. It’s not related to any individual user’s activity.
We believe this situation to be temporary and are actively monitoring the system to ensure optimal functionality.
For the most reliable service, you might consider making API calls during our off-peak hours, which are between 02:00 and 12:00 GMT+0.
Thank you for your understanding and continued support.
Best regards,
Error again, are you serious, what am I paying for!!!
Dear Users,
We are pleased to announce that the issue affecting our API has been successfully resolved. You should now be able to make API calls without experiencing any limitations due to false call exceedance.
Thank you for your patience and understanding as we worked to resolve this issue.