Paid subscription doesn't gets updated

Question

We first tried the eyecon's basic subscription for 20 free requests. After we reached the limit, we paid for the pro plan of USD 6.99 but still the subcription in our account has not updated and we are hitting a limit error when trying to make a request in the API.

Need a solution at the earliest.

DataCrawler · Answer

Hello,

It appears that you have paid twice, so I request that you raise a support ticket to request a refund of the initial amount. RapidAPI will hold onto all the money for a month and then release it to us. In order to receive a refund, you must create a ticket. I hope this helps you. If there is anything you need from us, let me know and we will be happy to assist you.

Thanks.

V- Patrol · Answer

Hi DataCrawler Team,

Thanks for your prompt response on this matter.

As advised, when we contaced the RapidAPI customer support team, we got the following reply from their end.

Screenshot: https://imgur.com/a/XRtw6Y0

We request to get a resolution as soon as possible.

Regards

DataCrawler · Answer

Hello, I see you unsubscribed your plan after subscribing. Please click on pro plan subscribe button. It should not ask for payment, and if it does ask please contact rapidAPI support they will help to subscribe.

Thanks

Eyecon

9.7 / 10

2,761ms

99%

100%

Paid subscription doesn't gets updated