Subscription created but payment not processed

Question

Hi Telize,
We have a new subscription and a valid card on file; but the payment is not going through. Please could you help fix this issue ? The API is disabled right now and many features of our service are down.

Please could you help urgently fix this issue ?

Thank you.

With kind regards,

Frederic Cambus · Answer

Hi,

Sorry to hear that. Unfortunately, there is nothing we can do on our side as the payment process is handled by Mashape.

Please try to contact their support directly regarding this issue, they can be reached by e-mail at support@mashape.com

Let me know if they were able to help.

Best regards.

Telize

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Subscription created but payment not processed